We don’t simply work for our clients, we work with them
Our mission statement is simple and our purpose is clear...We understand that it is your business and reputation; we will endeavor to act as if it was ours.
How to Make Phone Collections Better?
Winning on the Telephone:
When invoices and letters to debtors go unanswered, it’s time to turn to the telephone for your collection efforts. As a collection tool, the telephone rates as one of the best since it offer convenient, timely, and cost-effective, two-way communication.
To win on the telephone it’s essential that you be prepared since many debtors can more than hold their own on the phone. Why? Consider that the debtor who owes you, probably owes others. And if you are calling, other creditors are also calling…and possibly have been for months. Therefore, you may be speaking with a debtor who is skilled in stall tactics and excuses that have worked in the past.
Prepare for the Call
Pre-call planning consists of changing your attitude and following four steps before each call.
A New Attitude – Your debtor received a service and is the better for it. And as the provider, you deserve to be paid. Remember, the first call is not your first contact. The debtor has had many chances to pay: at time of service, at first invoice, and at reminder notices.
Four Steps for Success
Gather Facts – Know exactly how much is owed, for what, and for how long. Stating facts, dates, and exact numbers establishes credibility and intimidates debtors…making them less likely to argue.
Review History – Has the debtor owed you before? What were their objections? Have precedents been set by previous deals? A thorough review helps you uncover potential problems or opportunities for holding debtors to their promises.
Decide in Advance – Are you willing to accept less than full payment? How much less, and under what conditions? Experienced debtors try to make deals. Any hesitation on your part during the negotiations can weaken your position and put the debtor in control.
Put Time on Your Side – The best chance to catch a debtor at home is 4:00 to 8:00 p.m., Sunday through Friday. On Saturdays, try between 8:00 and 10:00 a.m.
Get Free, No Obligation Quote for your collection services. We will contact you within 24 hours
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Sales:
1-877-299-6276 (Toll Free)
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Sales/Marketing:
412-424-0251
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Corporate Office:
412-424-0250
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